Whale GP1652 Submersible Freshwater Pump, High Flow 12V DC

Product Information

It is very bad form to criticize a company on a forum when the company does not have the opportunity to respond in a timely manner, and only one side of the communication is available.

In the end as I was getting no where and more frustrated, I ended the call suggesting I would seek guidance from elsewhere. First of all, I have asked Whale Support for assistance but at the time of writing they have not responded,. This is probably due to Covid 19. I then decided meanwhile I would ask the forum. so here goes. On some occasions I would open a tap and nothing until I had reset the system by switching off and on the pump supply at the control panel . The Comet pump, made in Germany, is a quality product with a superior specification to the Whale pump being replaced (20 litres/min as opposed to the Whale’s 16 litres/min flow capacity). It also has a 1.1 bar pressure rating.This is probably the most common cause of water pump demise. You will find that some submersible pumps have ‘Do not run dry’ printed on them by way of a warning. Regarding the quote at the beginning of this, as you rightly point out the warranty and associated problems are the responsibility of the supplying dealer and it is to them that you should have taken this up with.

The repaired assembly with the new Comet pump fitted. The repaired assembly with the new Comet pump fittedInside connector showing spade connectors. Note the polarity. Inside connector showing spade connectors. Note the polarity My battery is in good condition showing 13.4 volts after charging and I am also connected to a mains supply.